WARRANTY 

Seasonal Source products are UL and/or CSA/US approved as represented to us by third parties. They are manufactured and rated for temporary installations (up to 90 days at a time) and are not intended for permanent, year-round, prolonged or continuous use. All Seasonal Source products are warranted against manufacturing defects for 3 years of seasonal usage (90 day increments) from the date of purchase. The warranty is null and void if product is used or installed in a manner other than the manufacturer guidelines and recommendations. Product that has been cut, altered, abused, or misused in any way will not be eligible for warranty.

The warranty applies to the return of the product for the purchase price only and does not apply to or cover the costs or damages resulting from property damage, personal injury, loss of business, shipping fees, or labor related fees for installation or removal of products. Please contact your local distributor for specific warranty procedures. Warranty only applies to products with verified manufacturing defect or failure. Returns of un-used product are not allowed under warranty. All warranties not expressly stated and provided herein, including, but not limited to, implied warranties, such as those for fitness, merchantability and/or for a particular purpose, are hereby expressly disclaimed and have no application to the product. This disclaimer may be limited depending upon the state with jurisdiction over the application of the warranty.

RETURN TERMS & CONDITIONS

All approved returns must have a completed Return Goods Authorization (RGA) Form included with the returned product. Returns must be received within 30 days of the RGA issue date. All returns should be shipped freight prepaid unless approved by Customer Service. Credit is valid for 60 days after the approval date. If credit is not used within 60 days, it will no longer be valid. Please notify your accounting department of this policy. Products are subject to inspection before a credit will be issued.

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***All stock adjustment or non-warranty returns are subject to a 25% restocking fee and must be returned in new, saleable condition.***

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Contractor Purchases: If you purchased The Source products through one of our authorized distributors, all warranty claims, RGA requests, returns, and exchanges must be processed through the distributor from whom the product was purchased. The Source is unable to process direct returns or warranty claims for products purchased through distribution.

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Please email or fax the completed RGA Form to Customer Service for approval. Incomplete information may delay the return process. Once approved, the Return Authorization will be emailed or faxed back to you along with the return shipping address.
 

Returns will not be accepted without a prior Return Authorization (RGA) number.
 

For products purchased directly from The Source, we prefer to handle all RGA requests and approvals via email at cs@thesource-online.com.